Terms and Conditions
Important! These terms of service (tos) and terms and conditions govern your use of this site. Please read this document carefully before accessing or using the site. By accessing or using the site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the site.
WPRaffle may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.
- Use of the Site
Limitation of Liability
In no event will WPRaffle be liable for
(i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if WPRaffle or its authorized representatives have been advised of the possibility of such damages, or
(ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, WPRaffle liability is limited to the greatest extent permitted by law.
WPRaffle makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-WPRaffle web site, please understand that it is independent from WPRaffle, and that WPRaffle has no control over the content on that web site. In addition, a link to a WPRaffle web site does not mean that WPRaffle endorses or accepts any responsibility for the content, or the use, of such web site.
We accept no liability, implied, or otherwise, should the use of our products or services cause downtime, loss of earnings or any other negative impacts. We will be more than happy to offer support and assistance where possible to resolve any issues your site may have. However, it is you responsibility to ensure that you always have a backup of your site’s files, databases and other information before making any changes.
- Copyright, Licenses and Idea Submissions
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks is WPRaffle, its affiliates or other third party licensors.
YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.
You agree to indemnify, defend and hold harmless WPRaffle and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
Every WordPress plugin has been tested to make sure that it works seamlessly with an average WordPress and WooCommerce installation. We guarantee WPRaffle’s product to work with a fresh default install of WordPress and WooCommerce. We will work with all users who experience any problems to find the part of the site that is stopping WPRaffle’s product from working.
We accept no responsibility for any damage or loss of earnings to your blog/site in any instance when using WPRaffle’s products. It is your responsibility to keep a regular backup of your database and/or relevant files so that if the worst does happen, you can use your backup to bring your blog/site back online.
- Site Access
If you experience a problem that cannot be fixed by following our instructions, it may be required that we access your site to test, isolate and rectify / advise you of our findings. Failure to supply or allow access will result in us being unable to assist you.
- Refund Policy
We offer a 14-Day Money Back Guarantee if the plugin does not function as advertised and as long as you followed our Troubleshooting Steps. There will be a 10% service charge applied to all refunded products. Please email us with screen shots showing you followed the Troubleshooting Steps and explain what the problem is to get your refund.
- Software License
We provide one type of license, and it is licensed to a Single Site for Raffles for a Single Organization. You can purchase a license for a development server at the time of purchase of your license. This additional activation is strictly for a development or test server. Occasionally we will conduct an audit of license activations and if additional activations are found to be completely different sites and organizations, you will forfeit your license. If you are a developer using a multi-vendor configuration, then each of your clients will need to have a separate license. Please contact us for special volume pricing.
We reserve the right to deny support and or deactivate your license if you are found to be misusing a license.
- Discount and Coupon Codes
We have a zero-tolerance policy regarding fraudulent usage of discount and coupon codes. We provide a discount for LEGITIMATE CERTIFIED CHARITY and NON-PROFIT Organizations in order to help those organizations out. This discount is for legally recognized CHARITY and NON-PROFIT Organizations only. If you have applied for legal status and not yet gotten it, we will accept that. We reserve the right to request proof of your legitimacy to ensure you are in compliance when using those discounts. Any fraudulent usage of a discount code will result in forfeiture of software license with no refunds made.
All details obtained during registration, ordering or other activity on our site are held with the strictest confidence. We will never sell or give your information to any external companies or sites.
- Affiliate Sales
Anyone found to be committing fraud will have their affiliate accounts suspended and all funds frozen.
Affiliate commission will be reversed for refunded sales and will be reported as a negative sale in the sales report.
Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). WPRaffle will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that WPRaffle considers insecure, WPRaffle will be entitled to require the password to be changed and/or terminate your account.
- Customer Support
We try to reply to all customer support queries within the same business day, and next business day if posting on weekends. We have a very good track record of providing excellent customer support. Support is provided through our support ticketing system.
You get free technical support when you purchase the product for the term of support contract purchased. You have access to all the documentation and updates for as long as updates and support is current. Once support and updates have expired, your license key will still work and function, but access to updated versions will be unavailable. We support the plugin for the versions of WordPress and WooCommerce that version was created for. If you have updated WordPress and or WooCommerce and have issues, you will need to update support to get the latest compatible versions of our plugin.
- Server Setup
Our WordPress plugins require that you have a properly configured server setup with PHP and MySQL and it is online where it can be accessed using your domain name. In most cases this is something you don’t have to worry about as your web host will provide you with a properly configured server. If you are using some WordPress plugins on your site without any issue then it is safe to assume that our plugins will work fine on your server.
- Product Delivery
Our digital products are delivered instantly via email to your inbox. On rare occasions an email can get delayed or missed or it can end up in your junk/spam folder. If you do not receive an email containing the product download links within a few hours after the order, please contact us and we will send you fresh download links.
- Terms of Service / Terms & Condition Changes
Changes to our Terms of service and terms & conditions will be made without direct notification. It is your responsibility to ensure you check for changes in our terms of service and terms & conditions.