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Plugin Support

Our support is Mon through Fri 8am to 5pm EST. We are in Florida. We strive to answer support tickets as soon as possible but it can be the next business day.DO NOT OPEN MULTIPLE SUPPORT TICKETS!!! Support is distributed to developers based on a queue. Our developers are also coding so they will review tickets throughout the day. Opening multiple tickets simply confuses the issue and causes additional delays.
Before contacting support – please make sure you follow the troubleshooting steps. If you are having theme issues, be advised that we cannot provide theme support. Please check the issue using the default WooCommerce Theme Storefront before opening a ticket. If you do not have a dev site – you will need to setup a dev site as the first thing our developers will do for a theme conflict is to switch to storefront.

NOTE – If you need us to login to assist, we are unable to use 2 factor authentication as different techs may access the ticket.

Email *Your Email by which we will get back to you.

Subject *Your request Subject for which you are going to raise the ticket.

Description *Please enter the details of your request. A member of our support staff will respond as soon as possible.

Wordpress site where our plugin is installed *

Order ID *Order Id of your purchase

License Number of your Raffle *License Number of your Raffle

Wordpress Admin Url

Wordpress Admin Username

Wordpress Admin Password